Briggs & Riley Reviews
Briggs & Riley has an overall rating of 2.9 based on 21 reviews. Customer feedback on Briggs & Riley is mixed: Briggs & Riley reviewers highlight positive aspects like durable luggage, excellent warranty, stylish designs, smooth rolling wheels, which strongly appeal to frequent travelers, business professionals, quality-conscious consumers. However, Briggs & Riley is often criticized for its higher price point, limited color options, heavier than competitors, occasional shipping delays.
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All Briggs & Riley Reviews (21)
gladys_Burlingham89
May 17, 2026
"Nice Fabric, but It Shows Wear Fast"
I was excited when I first got it because the fabric felt decent right out of the package. It looked good and seemed like it would hold up well. After using it for a little while, though, I started noticing small scuffs showing up more easily than I expected. It’s not terrible, and I still think the fabric is okay overall, but I do wish it was a bit more resistant to everyday wear.
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DEGIDIO
May 16, 2026
"Nice site, but the carry-on I wanted was sold out"
I was ready to buy a carry-on, but the color and size I wanted were sold out again. The site itself looks clean and easy enough to use, and the way everything is presented kind of makes you assume the popular options will be available or restocked soon. But after checking back and still not finding what I needed, it got frustrating. I ended up browsing other brands instead.
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carolynbox9025
May 11, 2026
"I’ve taken my Briggs & Riley carry-on on…"
I’ve taken my Briggs & Riley carry-on on a few trips now, the wheels are really smooth. It glides through airports easily and doesn’t do that annoying thing where it fights you every time you turn. Yeah, on rough sidewalks it gets a little louder and feels slightly less steady, but I mean... it’s still luggage, not a luxury car. Compared to most bags I’ve owned, it’s still way better. I only knocked off one star for that, but overall I’m happy with it.
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hello_courtney934
April 05, 2026
"My bag got rejected at the…"
My bag got rejected at the gate and it was not cool. I thought it was gonna be fine, but nope, ended up being a hassle and kinda frustrating.
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alfonzorice3857
April 04, 2026
"So much easier than I expected"
I was relieved after trying it out. Packing was really easy, and the pockets actually made sense, so I didn’t have to keep rearranging everything or digging around for what I needed.
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robert1971
April 02, 2026
"Repair took forever and still wasn’t fixed"
I sent my Briggs & Riley bag in for repair the whole thing was frustrating. It took way longer than I expected, and I barely got any updates unless I emailed them first. I kept checking back through my emails and receipt info just to make sure I hadn’t missed anything, but there really wasn’t much communication. When the bag finally came back, the same issue was still there and it looked like the repair had been rushed. For a brand that makes such a big deal about their repair service, this was really disappointing. I don’t think I’d go through them again.
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Lee.peterson
April 01, 2026
"I couldn’t quite figure out if..."
I couldn’t quite figure out if I was using it wrong or if the compression system just wasn’t working right, but it kept snagging on me and barely did what it was supposed to. For the price, I really expected it to be smoother. Frustrating overall...
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hello_jerome635
March 30, 2026
"Easy Return Experience"
I had to return my order, everything went fine. The process was simple, and I didn’t run into any problems along the way.
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bradley1980
March 27, 2026
"Wish the zippers held up better"
I’ve had this for years, and it’s still usable, but the zippers have gotten fussy over time. Kind of regret not paying closer attention to that sooner, because now it’s a little annoying to deal with.
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ChristinaJohnson
March 22, 2026
"I ordered from briggs-riley.com and wasn’t expecting the…"
I ordered from briggs-riley.com and wasn’t expecting the delivery to be that quick. They sent the tracking info right away, and the bag actually showed up earlier than the estimated date. The box was in good shape too, which I always appreciate. For what I expected, the whole process went really smoothly, and I’m happy with it.
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DawnBilbro
February 25, 2026
"Build is mostly solid. The handle feels sturdy…"
Build is mostly solid. The handle feels sturdy, wheels roll smooth, and the fabric seems fine for regular trips. For the price though, I expected a bit more. Some inside stitching looks uneven, and the zipper can feel stiff. Not bad, just not super impressive.
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TheresaPurington_32
February 21, 2026
"Makes packing way less annoying"
The inside layout is what won me over. Like, the pockets are just where you’d expect them to be, so my shirts, chargers, and random little things aren’t all turning into one messy pile. I’ve been using it for work trips, and packing feels… way easier now. Yeah, really happy with it.
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crystal-Meyers
February 07, 2026
"Nice bag, but heavier than I hoped"
I bought this Briggs & Riley carry-on thinking it was going to be my dependable long-term travel bag. It does look really nice and it rolls smoothly, so I wanted to love it. But i felt a little deflated once I realized how heavy it is even when it’s empty. After packing clothes and shoes, it already feels like I’m pushing the weight limit before the trip even starts. For the price, I was hoping it would feel easier and less tiring to deal with. I’m kind of bummed and do regret buying it a bit.
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dallasblanco8013
February 02, 2026
"Great bag, but the warranty process was a letdown"
I bought my Briggs & Riley mostly because of the lifetime warranty since my brother kept saying it was worth it. The bag itself is really nice and feels well made, but actually trying to use the warranty was more of a hassle than I expected. I had to send photos, wait around for responses, and then still got told a few things weren’t covered. For the price, I expected the process to be smoother
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hello_richard153
January 25, 2026
"I bought my Briggs & Riley carry-on last…"
I bought my Briggs & Riley carry-on last year, and it’s already been on a bunch of work trips with me. The wheels still glide really smoothly, and the fabric has barely picked up any scuffs, which surprised me. The zippers feel solid too. It was definitely on the pricey side, and the handle has started to get a tiny bit of wiggle, but compared to my old luggage, it’s been way more durable. I guess if it keeps holding up like this, then...
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AlbertMiller
January 12, 2026
"I like it overall, but the higher price…"
I like it overall, but the higher price feels kind of unnecessary. I just wish it cost a little less.
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ruby_Aguirre89
January 05, 2026
"Zipper Worked Fine for Me"
I wasn’t totally sure what to expect, but I haven’t had any zipper issues at all. It’s been working smoothly so far, at least in my experience.
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sheila_Maldonado92
January 01, 2026
"I had to wait longer than…"
I had to wait longer than I expected to hear back, they did eventually help me out though. Overall it wasn’t a bad experience, just a bit slower than I would’ve liked
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bonnie1997
December 31, 2025
"Handle got sorta wobbly"
I only used it for two trips, and the handle already started getting sorta wobbly. It still works, but I expected it to feel a bit sturdier.
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david1997
December 24, 2025
"Works fine, but feels a bit dated"
The site works okay, like... I didn’t really have any major issues using it. But the design just feels kind of old and a little boring. For the prices they’re charging, I guess I expected it to look a bit nicer and more modern.
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